Arthe

Dallas, Texas

AI-Powered Documentation Platform

Time. The one thing doctors can't prescribe themselves.

Date

2023

Team

Cross-functional Group

Healthcare Professionals

Developers & Designers

Tools

Figma, User Research

Strategic Planning

AI Integration

Role

Emerging Technology Lead

User Research & Strategic Planning

Information Architecture & User Flows

UI/UX Design & Visual Systems

Cross-Functional Collaboration

Design Mentorship & Development

Problem

A platform turns the natural rhythm of patient care into seamless documentation.

I led the UX strategic innovation for a cross-functional group that I assembled, including healthcare professionals, developers, designers, and a product manager to create Arthe, an AI-powered documentation solution that directly addressed the daily challenges faced by healthcare providers and their patients.

40%

Adoption Rate

25%

Patient Satisfaction

Discovery Phase

As an incubator project, our journey began with stakeholder insights, moving to hands-on research with hospital staff and patients. This 6-week discovery process gave us the foundation for everything that followed.

Through user-centered design methods, we:

Identified critical pain points in current systems
Mapped doctor-patient documentation flows
Prioritized features based on user impact

Weekly Activities:

Week 1: 5 stakeholder interviews
Week 2: 12 hospital staff shadowing
Week 4: 28 patient interviews started
Week 6: 45 total sessions initiated

Arthe healthcare platform user research process

Problem for Patients

Visits feel rushed, with less face-to-face time with doctors
Harder to ask questions and understand their health
No easy way to review what was discussed during visits
Concerns about the privacy and security of their medical records

Problem for Healthcare Workers

Doctors and Clinicians spend too much time on paperwork
Less time to talk with and care for patients
Overworked and unhappy healthcare workers
Current solutions don't work well and aren't secure

Arthe platform design process and user research insights

The Solution: Arthe

AI-Powered Documentation Platform

Arthe Features:

Utilizes AI to streamline clinical documentation, allowing healthcare professionals to dictate notes effortlessly
Optimizes time management and minimizes errors, enabling doctors to dedicate more time to patient care
Empowers patients with comprehensive visit summaries and AI-assisted support for follow-up questions
Employs blockchain technology to ensure records are secure, tamper-proof, and easily auditable

Technical Architecture:

ReactJS PWA: Cross-platform compatibility with offline access capabilities
AWS Hosting: Secure cloud infrastructure with HIPAA-compliant data handling
AssemblyAI Integration: Advanced speech-to-text and entity recognition
Pinata Blockchain: Decentralized storage ensuring data integrity and security

Arthe healthcare platform wireframes and user flow diagrams

Solution: AI-Powered Documentation Platform

Voice-to-Text Processing: Real-time transcription during patient consultations
Smart Context Awareness: AI understands medical terminology and patient context
Automated Note Generation: Creates structured clinical notes from voice input
Secure Data Management: Blockchain-encrypted storage with audit trails

Approach

User-centered design

Healthcare workflow analysis

AI integration strategy

Impact

40% faster documentation

25% improved patient satisfaction

Reduced administrative burden

Deliverables

UX research insights

Technical architecture

Healthcare platform designs

Stakeholders

Healthcare professionals

Hospital administrators

Patient community

Technical Discovery

While heading up UX strategy, I made key decisions about our tech stack: ReactJS, AWS, AssemblyAI, and Pinata. This balanced our requirements with budget constraints, enabling secure authentication, AI processing, and decentralized storage. As an incubator project, we leveraged a handful of up-and-coming IDEs that were generating code to help us be more efficient and achieve rapid development. This approach allowed us to iterate quickly with the client and deliver prototypes faster than traditional development cycles. The PWA approach with ReactJS gave us offline access and cross-platform compatibility, though it meant working around push notification and camera limitations. Understanding these boundaries early helped shape realistic UX decisions throughout development.

User Experience Strategy

Low-Fidelity Wireframes

Starting with the core UI components, we designed wireframes focusing on a seamless user flow - from the initial user onboarding screen through the connection interface, to the main voice recording dashboard with a prominent timer, and finally to the results display and summary views, enabling us to quickly test the essential voice-to-text features.

User Testing & Feedback

Once we had a functional UI in place, we were able to conduct extensive testing and gather usability interview feedback.

40+ hours of recorded sessions
30 remote usability studies
Alpha testing with 50 physicians
Patient feedback groups

Final Physician Designs

While working through feedback cycles, we built a lean design library alongside everything else. It became our efficiency toolkit - ready-to-use components that let us move quickly without compromising quality. When feature requests came in, we'd pull from the library and adapt, keeping our work consistent and cutting development time in half.

Final Patient Designs

For our initial iOS release, we focused on native-first design patterns and interactions. The interface leverages familiar iOS gestures and behaviors. We created reusable design components specifically for iOS, ensuring consistency across iPhone models. Android development was planned for a later phase in our roadmap.

Results & Impact

The Results

Arthe saves time and money while improving the healthcare experience for everyone involved.

Key Metrics:

Documentation Time Reduction: 46% reduction from 13 minutes to 7-10 minutes per patient
Clinician Satisfaction: Increased by 40%
Patient Satisfaction: Scores went up by 25%
Clinical Note Errors: Decreased by 25%
Security: Maintained zero security breaches
Recommendations: 80% of clinicians now recommend the system
Patient Understanding: 70% of patients report better understanding of their health
Time Savings: 5 extra hours per week for patient care

Key Learnings:

Simple isn't always simple: Achieving a simple user experience often requires complex backend solutions, powered by sophisticated AI and blockchain technology.
Listen to your users: Best features emerged from casual comments during testing, such as a doctor's suggestion for hand gestures when hands were sterile, which became a key feature.
Design for the ecosystem: The design process considered all stakeholders: doctors, nurses, patients, IT staff, and administrators, ensuring seamless collaboration.
Empathy is everything: Understanding the stress and pressure of healthcare environments significantly shaped every design decision.

"The interface is so intuitive and calming. As someone managing chronic pain, I can easily track my symptoms and communicate with my care team without feeling overwhelmed. It's like having a personal health companion."

— Maria Rodriguez, Patient

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Arthe

Time. The one thing doctors can't prescribe themselves.

A platform turns the natural rhythm of patient care into seamless documentation.

40%

25%

As an incubator project, our journey began with stakeholder insights, moving to hands-on research with hospital staff and patients. This 6-week discovery process gave us the foundation for everything that followed.

Through user-centered design methods, we:

Weekly Activities:

Problem for Patients

Problem for Healthcare Workers

AI-Powered Documentation Platform

Arthe Features:

Technical Architecture:

Solution: AI-Powered Documentation Platform

Low-Fidelity Wireframes

User Testing & Feedback

Once we had a functional UI in place, we were able to conduct extensive testing and gather usability interview feedback.

Final Physician Designs

Final Patient Designs

The Results

Arthe saves time and money while improving the healthcare experience for everyone involved.

Key Metrics:

Key Learnings:

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Edward

Product Designer, UX Engineer, AI Technologist

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